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Words Matter! This session will discuss why understanding communications with individuals with physical and mental disabilities is so important for creating inclusive and respectful workplaces. Participants will learn the preferred etiquette and manners of interacting and communicating. We will also discuss best practices when handling situations that may arise under the Americans with Disabilities Act. You will learn about reasonable accommodation and the interactive process, addressing concerns about safety, and when it may be permissible to ask disability-related questions during the application and employment process. REGISTER